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Client Success Stories
SCC is proud to share the following client success stories to further illustrate the value you can expect when you put the power of SCC Soft Computer to work for you. We thank these clients for allowing us to share the following commercial success stories.
Click the following links to find out how we have worked with our valued clients to achieve significant business results across North America and beyond.
Your enterprise could be SCC’s next success story. To learn more about how you can use SCC's technology to transform your operations, contact sales@softcomputer.com.
Botsford General Hospital
 "SCC’s SoftWeb offers physician’s offices so many flexible, logical options...The fact is, this software keeps your costs reasonable. We’ve done a lot of important things at Botsford, including taming the beasts of compliance, ABNs, and outreach."
Since taking SCC’s SoftWeb live in 2003, Botsford General Hospital laboratories in Farmington Hills, MI, have been operating well into the black. In fact, the Hospital’s outreach revenue has increased by $10,000 per month, thanks to SCC’s robust Outreach Information Systems Suite™ that includes SoftWeb, SoftA/R, and SoftCompliance. This translates into a total of $6 million generated in annual outreach revenue, and they are still growing strong.
Previously, officials at Botsford were frustrated by trying to use tools that were not designed to address the complex needs of their outreach lab. The hospital lab is different from other departments, performing high volume, repetitive work, which generates low revenue per transaction. The Botsford team knew there was a better way and better software to get the job done. That’s when they turned to SCC's Outreach Information Systems Suite™. SoftWeb features Web-enabled order entry and real-time delivery. Bar-coded test tube labels generated in the hospital are printed instantaneously in the physicians’ offices. With SoftA/R and SoftCompliance, "clean claims" help ensure maximum revenue collection. ABN errors were no longer missed, thanks to front-end medical necessity checking and instant ABN form generation. Easy to implement, SCC's modules are also very cost-effective to set up because physicians' offices can utilize existing computers and hardware. Implementing the features in SCC’s powerful software has resulted in overall improved workflow, increased productivity, and a substantial return on investment for Botsford.
Continuum Health Partners
 "With this technology from SCC Soft Computer, we'll not only be able to streamline current systems, but expand service levels, improve turnaround time, and provide better overall quality."
SCC Soft Computer was honored with their selection as LIS vendor for the distinguished Continuum Health Partners of New York, NY. This partnership, consisting of two Beth Israel Hospital locations, one Beth Israel Outpatient facility, St. Luke’s Hospital, Roosevelt Hospital, and Long Island College Hospital, has replaced a disparate mixture of large information services vendors exclusively with SCC. The Hospital System operates on a $2.4 billion annual budget, and serves over 10 million patients. The Health System hopes to realize multiple operational efficiencies, a higher return on investment, and better functionality. In fact, they’ve done the numbers, and believe they’ll recoup their entire investment within a very short time. More than 100 Continuum personnel were initially involved in the evaluation process, and staff showed a strong preference for SCC products, including SoftLab, SoftMic and SoftBank II. "Major selection criteria included SCC’s advanced technology and specimen tracking features," notes the client. "We feel this information structure will give us a competitive advantage, particularly in our business development initiative. We also anticipate substantial improvements with SCC in auto-verification and consolidation of functions at our rapid response labs."
SCC looks forward to a long and healthy business partnership with Continuum Health Partners.
MeritCare Health System
 "SCC products helped us immediately capture $60,000 per month that we were losing in denied Medicare payments."
The largest hospital and group practice in North Dakota has discovered new-found efficiencies and a major revenue boost since the implementation of SCC Soft Computer’s robust software system modules. SCC’s SoftLab, SoftMic, SoftBank II, SoftA/R, and SoftCompliance have revitalized MeritCare’s integrated clinic and hospital laboratory operation, headquartered in Fargo, N D. The 100-year-old Health System that began above a downtown drugstore has grown into a progressive 44-location facility with two major Fargo hospitals, serving over 1.5 million patients per year. Even as one of the Midwest’s most highly advanced health care systems, MeritCare was struggling with Medicare/Medicaid denials, losing 26% of claims submitted, translating into a loss of $125,000 per month.
With SCC’s SoftA/R and SoftCompliance, MeritCare recouped over $60,000 per month almost immediately. Within a year and a half, the Healthcare System was saving over $121,000 per month. The medical necessity checking process is now automated; ABN forms are printed quickly and only require the patient’s signature and date. Because the hospital laboratory submits the most procedures and the highest volume of claims for Medicare outpatient benefits, the lab has the most to lose if claims are denied. Now, MeritCare has people, processes, and technology working together with SCC and enjoys a savings of nearly $1.5 million per year.
Mobile Infirmary Medical Center
 “SCC has facilitated our growth over the years. Since becoming an SCC client, we’ve added two sites and will be adding two more in the near future. Without the flexibility and integration of our SCC systems, we would not have been able to expand our operations so quickly. Although we’ve added affiliate sites, we haven’t increased staff, but our testing volume has increased dramatically. Our SCC systems enable us to do more in less time with fewer FTEs.”
Since it first began serving the healthcare needs of area residents in 1910, Mobile Infirmary Medical Center in Mobile, Alabama, has delivered value and quality healthcare to its community. This 704-bed hospital is the largest non-governmental, not-for-profit hospital in the state of Alabama.
Just 14 years ago, Mobile Infirmary Medical Center was a single site hospital with few instruments interfaced, and a microbiology department and blood bank that were not computerized. Today, Mobile Infirmary is a multisite facility with plans to add two more affiliate sites within the next twelve months.
SCC’s SoftMic® microbiology information system enabled Mobile Infirmary’s microbiology department to go paperless, eliminating the time-consuming paperwork associated with processing microbiology specimens. Mobile Infirmary added SCC’s SoftPath® anatomic pathology module 12 years ago. So in addition to SCC’s SoftBank® blood bank information system, the hospital is currently running SCC’s complete Laboratory Information Systems Suite™ that includes SCC’s flagship SoftLab LIS, SoftMic, and SoftPath.
The hospital has seen major improvements since making the move to SCC in 1994. Since going live with their SCC systems, the lab has added robotics, and SCC provides a convenient interface to the lab’s instruments to create a complete laboratory record accessible throughout the hospital. The hospital has also added a reference lab interface to Mayo Clinic for processing results to and from Mobile Infirmary.
Mobile Infirmary’s SCC systems were put to the test in the wake of Hurricane Katrina, which slammed ashore on the U.S. Gulf coast at the Louisiana/Mississippi border on August 29, 2005. The healthcare facility shared this. "After Hurricane Katrina devastated Mississippi and Coastal Alabama and the surrounding area, emergency medical personnel flew in many injured storm victims to Mobile Infirmary Medical Center. Our personnel performed triage in the hospital parking lot. The hospital lost power and we were running off generators, but our SCC laboratory information systems, powered by IBM’s p5 servers, never failed. Thanks to the built-in redundancies in the IBM p5 system, including dual power supplies, mirrored imaging, and RAID technology, we experienced no system downtime and were able to do our jobs in the face of this natural disaster.”
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