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COVID-19 Updates


May 11, 2020
Learn About Reporting Strategies for COVID-19


Visit SCC's Technical Support site to view the COVID-19 webinar.

https://www.softcomputer.com/support/COVID-19-reporting-strategies.php

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May 7, 2020
SCC Soft Computer Remains Committed to Supporting Our Valued Clients During the COVID-19 Pandemic


In light of the evolving coronavirus (COVID-19) developments, we would like to share with you the measures we are taking to protect the health and safety of our staff, clients, and vendors—as well as to mitigate business impacts. SCC is stable and operational, and we are here to partner with our clients throughout this emergency and beyond. We have aligned internal resources with COVID-19 demands in those areas impacted the most: our SoftLab family of products and our Instruments and Interfaces business units.

SCC Soft Computer has a detailed business continuity plan, which has been activated, and we are convening regular meetings with our teams across our worldwide operations. We have invested in our technology infrastructure to provide you with seamless service in the event that we might be required to temporarily close an office and/or switch to a full-time remote working model for our staff. We are mindful of the situation, and we’re monitoring it very closely to avoid and/or mitigate any potential impacts to SCC, or any disruptions in service. We want you to know that we are doing everything we can to both protect our staff and to minimize the risk of disruption to our business—and yours.

What is SCC Soft Computer doing?

In addition to activating our business continuity plan, we have taken steps across our global organization to help protect our staff and prevent infection at our facilities. Some of these steps include, but are not limited to, the following:

  • Educating staff about the virus and sharing resources on how to keep the workplace clean
  • Increasing the sanitizing and cleaning routines already in place in our facilities
  • Encouraging our staff to use good hygiene practices, including frequent handwashing and/or the use of hand sanitizer
  • Implementing a temporary remote work schedule for our staff to reduce the risk of possible exposure
  • Restricting business travel for all staff and canceling all non-essential travel
  • Asking staff members to disclose their recent travel history before facility entry is granted or denying access to those who have traveled to/through/from high-risk areas – or have been in direct contact with those who have
  • Requiring staff to work from home during a self-quarantine period if they have traveled to/through/from high-risk areas – or have been in direct contact with those who have
  • Limiting gatherings, postponing events, and utilizing virtual methods to connect with our clients and staff to allow for appropriate social distancing and the safety of attendees | All meetings and training are being conducted via virtual methods (e.g., WebEx, Skype, etc.)
  • Restricting access to all SCC facilities for the health and safety of our staff by suspending visitor access | All doors will be accessible only by employee badge/ security access card for all those who are approved to be in the building
  • Implementing additional safety measures for carriers who pick up and deliver to our facilities for an added layer of protection and the safety of all involved

Instrument projects:
 

  • SCC is prioritizing COVID-19 and related testing.
  • We are streamlining new instrument quoting and installation procedures to have these live and able to produce results as quickly as possible.
  • We are prioritizing support tasks for testing on currently interfaced instruments with SoftLab, Instrument, and Interface support.

RefLab interfaces |standard and reverse:

  • SCC is prioritizing COVID-19 and related testing.
  • We will be making efforts to compress implementation to get the ordering and resulting of prioritized tests live quickly.
  • We are working with our clients and understand that you have competing priorities during this emergency. We’re here to support you and provide any assistance we can.

We have a global workforce and a global client base. As always, our top priority is the health and safety of our staff, partners, and customers, as well as the communities where we live and work. We are working tirelessly to help our staff stay safe, and we are committed to providing you with the best service possible. You’re in good hands with SCC, and we appreciate your continued business and your confidence in SCC Soft Computer. SCC is here to assist with your laboratory needs. If you have any questions, concerns, comments, or suggestions, please contact your CRM who is always there to help.

Wishing you well during this global health emergency and always,

Gary Weiner, Vice President | Global Healthcare IT Solutions
SCC Soft Computer

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April 15, 2020
SCC Soft Computer Joins Healthcare Professionals All Over the Globe to Fight the Battle Against COVID-19


 In times like these it is especially important that the design and flexibility of SCC applications allow for seamless integration of new COVID-19 testing while allowing hospitals and laboratories worldwide to alter their operations to accommodate safe-distancing measures. As SCC provides the necessary support healthcare professionals require under these exigent circumstances, SCC’s customers have reached out to share their stories of gratitude to SCC staff and leadership.

Success Stories:

COVID-19 is demanding more from healthcare providers and creating new responsibilities for clients. In an effort to keep patients safe, SCC’s client in Cleveland, OH is utilizing SCC web-based applications (SoftWebPlus®) in their new drive-thru testing centers. This functionality gives hospitals the ability to now remotely register the patient using the SoftWebPlus® application, as well as produce barcodes for test samples gathered from onsite drive-thru collection facilities, removing the need to even enter the building. Not only does this expedite testing, it also ensures the samples received are accurately identified when processed.

Another client utilizing SCC Soft Computer’s SoftLab® application expressed the ability to run countless tests through the flexibility and functionality of the software, in turn making them one of the first laboratories in the state of Michigan to perform in-house COVID-19 testing. Not only does SoftLab® support the rapid demand of testing, it also provides laboratories the ability to push instrument interfaces into production within days, rather than weeks, allowing greater volume and shorter turnaround than previous methods.

A leading health system in Boston, Massachusetts, which is at the forefront of testing in the New England area, contacted SCC once they had the testing equipment onsite. SCC’s team immediately engaged with them to install the appropriate software, thereby allowing them the ability to not only complete testing but also, equally as important, start submitting real-time results to the state agencies within two days.

As we all move forward during these unprecedented challenging times, SCC Soft Computer continues to provide 24/7 support to its global client base who are on the frontline as we battle this COVID-19 pandemic. As always, stay safe and please know you have SCC’s support. We will overcome this together.

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March 31, 2020
SCC Soft Computer: Supporting Your Laboratory Needs Through the Weekend


SCC Customers,

Good afternoon. I recognize it is late on a Friday afternoon and many of you have had long and challenging weeks.  We are reaching out to all of our customers to let them know that we are here to assist in any requests you may have as we all march forward to win this COVID-19 battle.  As per our ongoing efforts, SCC will have staff working through the weekend for any assistance you may need. 

Please work through the normal channels of 1-800-Soft-Lab or your open task for which our SCC Staff will continue to work with you to meet your laboratory needs.

Thank you all for your hard work and dedication to the laboratory needs of today’s challenges.

Thank you,

Jeff Marr, PMP  I  SCC Soft Computer I  Director of Client Relations

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March 20, 2020
Laboratory Software Vendor Steps Up to Support COVID-19 Testing


 As a leading provider of laboratory and genetics software, we at SCC Soft Computer remain dedicated to providing immediate assistance to healthcare providers in the expedited testing of COVID-19.

Working alongside a client base of over 350 healthcare organizations worldwide, SCC has begun providing our clients the necessary support to expedite test setup and diagnostic procedures for the COVID-19 virus.

CEO and President, Mr. Gilbert Hakim commented, “In over 40 years of providing our clients (care providers around the world) the software needed to facilitate timely lab results, we have never seen this type of situation. We are dedicated to working with every single client as well as the CDC and public, national, and international organizations to do our part in the battle to contain COVID-19.”

The software and instrumentation (from various manufacturers) used by healthcare providers to detect and report COVID-19 is an integrated solution offered by SCC, and we are working diligently with each of the test analyzer vendors to ensure prompt integration for immediate testing and results. Mr. Hakim added, “We are not competitors at this time, but are business partners in resolving a worldwide issue. With a team approach, we will overcome this.”

As the COVID-19 situation continues to evolve, rest assured we are monitoring the changing information and news. Our top priority is to ensure that our clients, partners, and staff are healthy and safe.

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March 20, 2020
Learn How to Utilize Soft Lab/Mic and Soft Molecular During COVID-19


Visit SCC's Technical Support site to view COVID-19 webinar.

https://www.softcomputer.com/support/
 

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March 20, 2020
LOINC and SNOMED


298 new LOINC codes added, including terms for SARs-CoV-2.

https://loinc.org/

Please contact your CRM if you need an updated list.

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March 20, 2020
Important Websites Related to COVID-19


It is best to rely on factual information from reliable sources.

Here are some sources of unbiased official guidance.

Centers for Disease Control and Prevention
 
World Health Organization

FDA

Continue to check these sites as they constantly provide updates as new relevant information becomes available.

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