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SCC’s COVID-19 resources

Resources and client updates

For SCC’s COVID-19 resources, client updates, and answers to frequently asked
questions, please visit www.softcomputer.com and click the COVID-19 link.
Because of the fluidity of this rapidly changing situation, we will continue to provide
updates to our webpage, as appropriate, so please check back frequently.
If you have additional questions, please contact your SCC CRM.

COVID-19 webinar

On Tuesday, March 17, Jim Pomicter | Level 2 Lab Implementation Specialist and
Hang Hoang | Level 2 Genetics Implementation Specialist presented a special webinar
entitled, Learn how to utilize SoftLab/SoftMic and SoftMolecular during COVID-19.
Jim and Hang provided SoftLab , SoftMic , and SoftMolecular Test Setup approach
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examples during this one-hour session.
• Jim kicked off the webinar with his presentation on COVID-19 testing and SoftLab/SoftMic, an overview of important websites
related to coronavirus, and a discussion of FDA-approved instrumentation for testing and recommended SoftLab/SoftMic interfaces.
• Hang followed with an overview of the end user workflow in SoftMolecular related to CDC 2019-Novel Coronavirus (2019-nCoV)
Real-Time RT-PCR Diagnostic Panel. She concluded with a synopsis of the setup for Test Definitions and Worksheets.
• Jim and Hang concluded the webinar with a Q&A discussion.

To view the recorded webinar, please visit SCC’s Technical Support site: https://www.softcomputer.com/support/

SCC is here for you 24/7

We are mindful of the situation, and we’re monitoring it very closely to avoid and/or mitigate any
potential impacts to SCC, or any disruptions in service. We want you to know that we are doing
everything we can to both protect our staff and to minimize the risk of disruption to our
business—and yours.

We have a global workforce and a global client base. As always, our top priority is the
health and safety of our staff, partners, and customers, as well as the communities where we
live and work. We are working tirelessly to help our staff stay safe, and we are committed to providing you with the best service possible.

SCC Soft Computer, our Global Support and Implementation division, and our Client Relations Management (CRM) team wish you well
during this global health emergency and always. You’re in good hands with SCC, and we appreciate your continued business and your
confidence in SCC Soft Computer. We are here 24/7 to assist with your laboratory needs.
If you have any questions, concerns, comments, or suggestions,
please contact your CRM who is always there to help.