Quarterly Announcements - Q3 2017

From the CEO’s desk

Gilbert Hakim, SCC’s CEO, is pleased to provide this quarterly update.

As the world’s largest laboratory and genetics information system software vendor, SCC Soft Computer continues to be driven to meet new and higher expectations within the global healthcare community. As we head into the final quarter of the year, we anticipate ending 2017 on a positive note.

Here are some highlights as we head into fourth quarter.

  • I’m proud to report that our Client Services division has achieved SCP Certification for the ninth consecutive year. I congratulate them for this achievement and thank our clients for their continued support.

Click here to read more.

  • SCC continues our expansion into international markets, in particular Europe, Asia, South America, and Australia. We are excited about the opportunity to continue to meet with the healthcare industry’s top leadership, discuss the future needs of the healthcare marketplace, and position SCC Soft Computer to deliver worldwide solutions that benefit both our domestic and international partners. As we develop products for a global audience, we apply lessons learned into the continuing development of our innovative integrated laboratory and genetics information system solutions.

Recently, SCC was featured in a Brazilian (Portuguese language) healthcare publication that detailed our journey bringing several of our clinical information systems live at one of the largest centers for the treatment of cardiovascular diseases in Latin America.

Click here to read more.

  • SCC’s SoftLab versions 4.0.7 and 4.0.8 have received 2015 Edition Health IT certification. With these certifications, we show our commitment to meeting the latest federal interoperability standards and delivering health IT that supports providers by delivering higher levels of quality care.

Click here to read more.

I’m writing this at the onset of the Labor Day weekend. Labor Day became an official federal holiday in 1894 in the United States to honor the American labor movement and the contributions workers have made to the strength, prosperity, and well-being of this great nation. Canada celebrates Labor Day on the first Monday in September as well, and more than 80 countries celebrate International Workers’ Day on May 1 – the ancient European holiday of May Day. Several countries have chosen their own dates to honor working people.

Generally, Labor Day passes all too quickly as the third day off in a three-day weekend. I would like to take a moment and remember that Labor Day is a time to recognize workers and express my gratitude to the employees of SCC Soft Computer and its sister companies around the globe. I am proud to work with such a dedicated, talented, and hard-working group — each of whom plays an important role in this company and contributes to our collective success. I would also like to thank our clients for choosing SCC Soft Computer as their LIS vendor and for their continued support.

I hope you and your loved ones enjoyed a well-deserved long weekend and a safe and relaxing Labor Day.

SCC’s SoftLab® versions 4.0.7 and 4.0.8 have received 2015 Edition Health IT certification

SCC Soft Computer is pleased to announce that SCC’s laboratory information system, SoftLab® versions 4.0.7 and 4.0.8 have achieved 2015 Edition ONC Health IT certification as Health IT Modules. SoftLab versions 4.0.7 and 4.0.8 were certified by ICSA Labs, an Office of the National Coordinator-Authorized Certification Body (ONC-ACB),1,2 and are compliant in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.

Certification Dates

SoftLab® v. 4.0.7: May 15, 2017

SoftLab® v. 4.0.8: July 6, 2017

Certification Numbers

SoftLab® v. 4.0.7: 170009R00

SoftLab® v. 4.0.8: 170009R01

Certification Criteria

SoftLab versions 4.0.7 and 4.0.8 received 2015 Edition ONC Health IT Modular EHR certification for the following criteria:

  • 315(d)(1) – Authentication, access control, and authorization
  • 315(d)(2) – Auditable events and tamper-resistance
  • 315 (d)(3) – Audit reports
  • 315(d)(7) – End-user device encryption
  • 315(f)(3) – Transmission to public health agencies – reportable labs
  • 315(g)(4) – Quality Management System
  • 315(g)(5) – Accessibility-centered design

Additional Software

The additional software relied upon to comply with one or more of the certification criteria include:

  • SCC Soft Computer ELR Interface

For full details, please visit:


1 ICSA Labs, an independent division of Verizon, offers vendor-neutral third-party testing and certification of security and health IT products, as well as network-connected devices, to measure product compliance, reliability, and performance for many of the world’s top security vendors.

Visit http://www.icsalabs.com and http://www.icsalabs.com/blogs for more information.

2 ONC Health IT 2014 and 2015 Edition Certification is granted to those technologies that are capable of meeting the more rigorous testing criteria developed to support providers and hospitals who wish to deliver higher quality patient care and exchange clinical information securely.

The SCC Soft Computer name and logo, and SoftLab are registered trademarks of SCC Soft Computer in the United States and Canada.

SCC Soft Computer expands global reach

SCC Soft Computer is reducing laboratory bottlenecks around the globe with our innovative and powerful laboratory and genetics information system solutions!

SCC is pleased to announce that our systems are live at new locations in South America, Indonesia, and France. As we continue our expansion across Australia, Europe, the Middle East, and Asia, we look forward to sharing news about additional SCC client sites on nearly every continent. Our global expansion enables us to reach a wide audience and continue our pioneering spirit. As we expand into the international marketplace, we’re continuing to invest heavily in R&D and apply new innovations to our robust suites of integrated clinical information management systems.

SCC Soft Computer is featured in Brazilian healthcare publication

SCC was recently featured in a Brazilian (Portuguese language) healthcare publication that detailed SCC’s journey to bringing SoftLab®, SoftMic®, SoftMedia®, and SoftWebPlus® live at one of the largest centers for treatment of cardiovascular diseases in Latin America. With a new laboratory information system (LIS) from SCC, this healthcare provider intends to process its laboratory tests with far better efficiency and no bottlenecks to surpass their target volume of 200,000 tests per month. According to SCC’s Brazil Country Manager, Shahbaz Fatheazam, what gave SCC the edge was our ability to not only meet the client’s requirements and current needs, but also our commitment that we were prepared to meet their future needs.

Before moving forward, this hospital of excellence mandated that the acquired LIS was able to meet a number of requirements. The first was that the software would be able to accommodate the rapid growth of the laboratory, especially with multisite characteristics and unlimited scalability. The system should also show sufficient flexibility through its open and secure architecture to allow for additional solutions as well as to lay the groundwork for acquiring a future GLIS (Genetics LIS) without being hamstrung by software integration issues.

Two other aspects were also taken into account: namely to guarantee solid client support during and after software implementation and a strong maintenance service, both remotely and in person, to avoid the negative effects of downtime. They also required a fully validated and tested system of a Portuguese version.

In addition to the standard requirements presented, SCC also had to overcome some challenges after implementing our solutions, such as breaking the cultural barrier over prior systems. Fatheazam observed that convincing users to come on board is crucial to success in implementing new technologies. It’s essential for the implementation team to have the ability to streamline their implementation process to minimize the impact resulting from a change in technology and be able to address the learning curve to minimize the frustration of learning a new system.

Through a series of studies, SCC has discovered that software expenditure in Brazil is growing at an exponential rate. Fatheazam says that two-thirds of Brazilian companies will have larger IT budgets next year. In healthcare, particularly in the LIS market, this growth will be no different, especially with new laboratory techniques being applied in Brazil, such as molecular biology, PCR, genetic sequencing and the development of biochips, increasing the need for ever-greater sophisticated information management systems that are focused on growth.

We look forward to expanding in Brazil and pushing our innovative products to hospitals, laboratories, and healthcare systems across the South American continent.

SCC Soft Computer achieves SCP certification for the ninth consecutive year

SCC Soft Computer is pleased to announce that our Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the ninth consecutive year. After an extensive audit of our Clearwater, Florida customer service / technical support center, SCC achieved certification under the SCP Support Standard. 

“As a healthcare information technology company with a strong research and development focus, SCC has been recognized in the industry for producing functionally-rich products. Achieving this certification sends a clear message that SCC is similarly committed to world-class quality support.”

~Jesus Blasquez, Director of Client Services, SCC Soft Computer

The SCP Support Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.

The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry. SCC’s final score for 2017 surpassed last year’s audit score and clearly exceeded the industry benchmark. This is a reflection of the maturity of the Client Services organization and SCC’s ability to “close the loop” in day-to-day inter-departmental operations.

“SCC’s goal is to continue to supply innovative technologies to meet the diverse needs and strictest demands of each of our clients. As the company moves forward in the development of new technology, particularly in the areas of genetics information systems, customer service and satisfaction remain key to our ability to stay at the forefront of this increasingly competitive market.”

~Gilbert Hakim, Chief Executive Officer, SCC Soft Computer

Since 2009, this program has continually tested our commitment to quality. The SCP Standards challenge us to maintain superior business practices, which helps us maintain our position as a leader in the healthcare IT industry.

A great deal of our continued success is a result of our innovation and adaptability. More importantly, the teamwork and collaboration between departments has led to heightened capabilities within the company. This increasingly unified approach resonates clearly with both our clients and competitors, demonstrating the intellect and humility of the dedicated individuals of SCC’s Client Services division.

SCC Soft Computer has a commitment to world-class technical support, and we take our commitment to delivering top quality service and support very seriously. We’re here for service!

As always, we thank our valued clients for their continued support and for selecting SCC Soft Computer as their LIS provider.


Service Capability & Performance Standards/Certified is a registered trademark of Service Strategies Corporation.
The SCC Soft Computer name and logo are registered trademarks of Soft Computer Consultants, Inc.

2018 ICD-10 codes are here!

SCC Soft Computer is pleased to announce that new 2018 ICD-10 codes are here with more than 800 changes effective October 1, 2017.

For clients currently paying ICD-10 maintenance, SCC will work with you towards the successful installation of these codes.

  • SCC has opened support tickets for all clients currently paying ICD-10 maintenance with SCC.
  • SCC personnel will coordinate with you and your team via this ticket for installation of the new codes and changes.

For clients not currently paying ICD-10 maintenance, installation of these codes is a service that can be made available to you.

  • If you would like to obtain the codes through SCC, please open a request for quote task for assistance.

Please do not hesitate to contact your SCC Client Relations Manager for further assistance. Thank you for giving SCC Soft Computer the opportunity to serve you.

SCC is pleased to provide this update from RCM Enterprise Services (RCM).

Prevent invalid insurance claims from getting caught in the revenue cycle

XpressUpdate™ Physician Office Demographic Bridge & Eligibility Checking

  • Has an established track record of connecting more than 40,000+ physician offices across 550+ PM/EMR systems
  • Enables you to view patient and insurance demographic information in the physicians practice management system
  • Connects to 750+ insurance companies for Eligibility Checking

XpressUpdate offers an advanced feature set to address declining cash flow by creating a retail approach to getting paid. With automated workflow queues and a systematic approach to validating patient/insurance demographics, you can move away from traditional follow-up methods and shift your strategy from working billing errors, denials, and patient billing.

Through our robust demographic bridge interface, XpressUpdate enables you to retrieve updated patient demographics, insurance information, and diagnosis codes – on demand – by extracting the data directly from the physicians practice management system (PMS).

  • Once the data are retrieved, the information is placed in work queues for appropriate follow-up.
  • This minimizes the need for typing and phone calls from your staff, which allows for better and faster revenue reimbursement.
  • You’ll improve doctor satisfaction by reducing follow-up calls, letters, and faxes to their office staff and patients.

XpressUpdate offers easy integration with your lab order portal, EMR, and billing system … or it can be deployed as a stand-alone application regardless of your HIS, LIS, or EMR.

RCM Enterprise Services and SCC Soft Computer—the world’s largest laboratory and genetics information management systems production house—have joined forces to offer a solution for verifying patient demographics and insurance eligibility with real-time functionality features.

We are proud to offer our innovative XpressUpdate automated verification services, which provide a new way of doing business by bringing registration and billing together.

RCM’s priority is to make our clients’ business happen in the most efficient and profitable way possible, with minimal capital investment. Your success is our success.

XpressUpdate: Fast | Easy-to-use | Cost-effective

For more information, please contact:

Shirlee Iacobacci | RCM Enterprise Services, Inc.

Join us!

SCC is pleased to announce that we have increased our presence on social media. We invite you to cnnect with us on Facebook, LinkedIn, and Twitter.

We’ve redesigned our social media pages to make it even easier for you to find out the latest news about your LIS provider. We’re actively updating them with new tradeshow information, product releases, and exciting news happening around SCC.

Like us on Facebook, connect with us on LinkedIn, and follow us on Twitter!

SCC’s Q3 2017 tradeshow schedule update
On the road with SCC Soft Computer

SCC has a busy “on the road” schedule where we’re showcasing our Laboratory and AP+Genetics LIS solutions during Q3 2017 and throughout the rest of 2017.

SCC is pleased to announce that we are exhibiting at the following trade shows during third and fourth quarters (Q3 and Q4) 2017.

For more information, exhibit hours, or to schedule a private meeting or demonstration of SCC’s laboratory and genetics information system solutions with one of our experts, please contact Ellie Vahman, Vice President of Sales and Marketing via e-mail: ellie@softcomputer.com. Visit our website at http://www.softcomputer.com/news-events/events/ for a complete list of shows.

Through the end of 2017, SCC will be at these locations around the world:

Leveraging the Laboratory 2017 (Mayo Clinic / Mayo Medical Laboratories)
Sofitel Hotel | Philadelphia, Pennsylvania | September 11 – 12 | Table K

IBMS Biomedical Science Congress 2017
The ICC Birmingham | Birmingham, United Kingdom | September 25 – 27 | Booth 839

AABB 2017 (American Association of Blood Banks Annual Meeting)
San Diego Convention Center | San Diego, California | October 7 – 10 | Booth 2824

CAP17 – The Pathologists’ Meeting™
Gaylord National Resort and Convention Center | National Harbor, Maryland | October 8 – 10 | Booth 206

ASHG 2017 Annual Meeting (American Society of Human Genetics)
Orange County Convention Center | Orlando, Florida | October 18 – 20 | Booth 916

HAA Annual Scientific Meeting 2017
Sydney International Convention Center | Sydney, Australia | October 29 – November 1 | Booth 48

AMP 2017 Annual Meeting (Association for Molecular Pathology)
Calvin L. Rampton Salt Palace Convention Center| Salt Lake City, Utah | November 16 – 18 | Booth 1501

Digital Pathology Congress 2017
London Heathrow Marriott Hotel | London, United Kingdom | November 30 – December 1 | Booth 25

We hope to see you when we’re on the road!

SNUG update: SNUG 2018 dates, rates, and general info

On behalf of the Soft Network Users Group, the SNUG Executive Board, and the Annual Planning Committee, SCC Soft Computer—SNUG 2018 Diamond Sponsor—is pleased to provide this status update regarding SNUG 2018, SNUG’s 26th annual conference, meeting, and expo.

Throughout all of 2018, SNUG will be exploring medical mysteries, enigmas, and the unknown—and how healthcare IT and laboratory diagnostics help us solve these clinical conundrums and resolve diagnosis dilemmas! To dovetail with our conundrum/mystery/dilemma theme, we’ll be tying this all together with a Sherlock Holmes vibe at the annual conference. Expect the unexpected … and a few “mysteries” to solve at SNUG 2018: Clinical Conundrums, Medical Mysteries, and Diagnosis Dilemmas | Just Deduce IT!

Save the date for SNUG 2018

Mark your calendars for the week of May 6th!

Plans are well underway for SNUG 2018, the 26th annual Soft Network Users Group Healthcare Information Technology Summit. Preliminary details will be included with your membership mailer during Q4 2017.

SNUG wants you!

The SNUG Executive Board is counting on knowledgeable and articulate subject matter experts who are willing to share their insights and real-world experience with their peers and fellow SCC users at the annual conference.

  • If you have a lesson learned, best practice, or a tip or trick that has helped increase your department’s productivity, we hope you’ll consider sharing your knowledge and experience by presenting a poster or educational session at SNUG 2018.
  • If you have a topic you’d like to see presented, we welcome your suggestions.

We hope to see you in May on spectacular Clearwater Beach!

SNUG 2018: May 6th through 10th
Watch for updates on www.snuginconline.org

SNUG 2018 Venue*

We’ll be returning to the Sheraton Sand Key Resort on spectacular Clearwater Beach for SNUG’s 26th annual conference, meeting, and expo.

The Sheraton Sand Key Resort has been SNUG’s conference headquarters since 2006.

SNUG 2018 conference hotel rate

The Sheraton is offering us a block of rooms for SNUG 2018 conference attendee at the following conference hotel rate.

  • 1 Bedroom (1 – 2 persons):......................... $189.00*

*Rate is per night (standard room), plus 13% tax.

Please be aware that you CANNOT use a travel agent to book your guest room and get this special conference rate. To reserve your room from the SNUG website (www.snuginconline.org), go to the Conference Info page and click one of the hotel links to go to SNUG’s custom online reservation page. You can also make reservations by calling (727) 595-1611.

(Be sure to use this reservation code: SE15AA and book by the deadline.) Details to follow in Q4.

For your scheduling purposes, this will be the same venue for SNUG 2019 (week of May 5th), and the same rate.

Why stay at the conference hotel?

It isn’t likely that you’ll find a better hotel rate on Clearwater Beach, but the special rate isn’t the only reason to stay at the conference hotel.

  • Convenience!
    Once you’re there, you have everything you need—either onsite or within easy walking distance. The hotel has restaurants, shops, recreation, and easy beach access. There are shops and restaurants close to the hotel, too!
  • Your room is right there if you need a break or in case you forget something.
  • You can sleep in and get your “beauty sleep” since you don’t have far to travel!
  • Transportation Cost Savings!
    In addition to the convenience of staying at the conference site, you’ll save money on ground transportation.
  • No rental car needed (additional savings on your travel costs and no worries about parking or rental car return).
  • Get easy-access local transportation for just $2.25 per trip or $5.00 for an unlimited daily pass on the Jolly Trolley!
  • Overall Cost Savings!
    If we book enough rooms, SNUG gets the conference space free, which helps us control costs—including the cost of the conference itself. We pass on the savings to you!

SNUG 2018 Conference Rates and 2018 SNUG Membership Fee

To help you with budgeting for 2018, here are the rates for SNUG 2018 (an informational mailer will be sent in early 2018).

All fees listed are in U.S. dollars and are paid to SNUG, Inc.

SNUG 2018 Conference Fees
(Per Attendee)

Plan your attendance at the 2018 SNUG Healthcare Information Technology Summit to fit your schedule. The best value is the full conference rate for SNUG members; however, if you’re only able to attend for one or two days, we’ve provided rates to help defray costs. Attend the full conference or choose daily rates.

  • $425 (full conference)........................ SNUG Members
  • $175 (one day)................................... SNUG Members
  • $325 (two days).................................. SNUG Members
  • $1,100 (full conference)......................... Non-members
  • $275 (one day)....................................... Non-members
  • $550 (two days)...................................... Non-members

Annual SNUG Membership Fee§
(Per Soft Production Environment)

  • $400.................................................. per Calendar Year
  • (This is SNUG’s first fee increase since SNUG’s inception as an independent users group … SNUG will be offering additional benefits with your membership. Details will follow during the 2018 SNUG membership drive later this year.)
  • The 2018 SNUG membership drive begins in fourth quarter.