Quarterly Announcements - Q3 2016

Q3 2016 Outlook

Clearwater, Florida (September 27, 2016) – Gilbert Hakim, SCC’s CEO, is pleased to provide this quarterly update.

The wait is over! SCC Soft Computer is excited to announce the release of SoftLab 4.0.8. As we continue our strong commitment to R&D with these updates and new features built around client needs, we hope this version exceeds all expectations. This release will be installed to several of our clients through the end of the year and throughout 2017.

We appreciate all the hard work, patience, and effort that has gone into this much anticipated version. As the world’s largest laboratory and genetics information system software vendor, we continue to be driven to meet new and higher expectations within the global healthcare community. All of us at SCC Soft Computer look forward to the final quarter of the year, as we finish up 2016 on a positive note.

Product releases: Q3 2016 update

Clearwater, Florida (September 27, 2016)—SCC Soft Computer is pleased to provide this status update regarding our Q3 2016 product releases.

During third quarter 2016, SCC’s product releases include the shipping of the following products:

  • SoftLab 4.0.8
  • SoftMic 4.0.8
  • SoftID.NET

SNUG Update


Clearwater, Florida (September 27, 2016)—On behalf of the Soft Network Users Group, the SNUG Executive Board, and the Annual Planning Committee, SCC Soft Computer—SNUG 2017 Diamond Sponsor—is pleased to provide this status update regarding SNUG 2017, SNUG’s 25th annual conference, meeting, and expo.

Since 1992, SNUG has been working hand-in-hand with SCC Soft Computer to advance healthcare IT.  Throughout all of 2017, SNUG will be celebrating their 25th anniversary and looking back over the years at how far they’ve come in a relatively short time.  We hope you can join us for SNUG’s 25th anniversary celebration as we look back over the years and look forward to what’s in store for the next 25 years … and beyond!

Save the date for SNUG 2017 · Mark your calendars for the week of May 21

Plans are underway for SNUG 2017:  Blast from the Past | Remembering the Future, SNUG’s 25th annual healthcare information technology summit.  Preliminary details will be included with your membership mailer during Q4 2016.

The SNUG Executive Board is counting on knowledgeable and articulate subject matter experts like you who are willing to share their insights and real-world experience with their peers and fellow SCC users.  If you have a lesson learned, best practice, or a tip or trick that has helped increase your department’s productivity, we hope you’ll consider sharing your knowledge and expertise by presenting an educational session at SNUG 2017.

We hope to see you in May on spectacular Clearwater Beach!


SNUG 2017 Venue*

We’ll be returning to the Sheraton Sand Key Resort on spectacular Clearwater Beach for SNUG’s 25th annual conference, meeting, and expo.


The Sheraton Sand Key Resort has been SNUG’s conference headquarters since 2006.


SNUG 2017 conference hotel rate

The Sheraton is offering us a block of rooms at the following conference hotel rate.  This special SNUG conference attendee rate expires at 5:00 p.m. EDT on Thursday, April 20, 2017.

1 Bedroom (1 – 2 persons):........................... $189.00*

*Rate is per night (standard room), plus 13% tax.

Advantages to staying in the conference hotel

In addition to the convenience of staying at the conference site, you’ll save money on ground transportation.  Once you’re there, you have everything you need.  And, if we book enough rooms, SNUG gets the conference space free, which helps us control costs.  We pass on the savings to you!

For your scheduling purposes, this will be the same venue for SNUG 2018 (week of May 6th) and SNUG 2019 (week of May 5th).
Mother’s Day is the following Sunday each year.


SNUG 2017 Conference Rates and Membership Fee

To help you with budgeting for 2017, here are the rates for SNUG 2017 (an informational mailer will be sent in early 2017).
The conference attendance rates for the annual SNUG conference have been unchanged since 2008.

All fees listed are in U.S. dollars and are paid to SNUG, Inc.

SNUG 2017 Conference Fees
(Per Attendee)

Plan your attendance at the 2017 SNUG Healthcare Information Technology Summit to fit your schedule.  The best value is the full conference rate for SNUG members; however, if you’re only able to attend for one or two days, we’ve provided rates to help defray costs.  Attend the full conference or choose daily rates.

$375 (full conference)........................ SNUG Members

$150 (one day).................................... SNUG Members

$300 (two days).................................. SNUG Members

$250 (one day)........................................ Non-members

$500 (two days)...................................... Non-members

Annual SNUG Membership Fee§
(Per Soft Production Environment)

$350.................................................. per Calendar Year

§The 2017 SNUG membership drive begins in fourth quarter.

RCM Update

Clearwater, Florida (September 27, 2016) - RCM, a wholly-owned subsidiary of SCC Soft Computer, is continuing to expand into the outreach marketplace through the third quarter of 2016. RCM has been diligently working to provide pivotal technologies and services to the rapidly growing billing services division of SCC. Working together, RCM is implementing clients to meet both the front-end connectivity and back-end billing and collections requirements in today’s competitive market. RCM continues to expand our technology programs to meet client needs and produce profitability. With growth comes more opportunity to expand outreach programs and to maintain existing outreach relationships. We are excited to be exhibiting at the following shows:

Visit us at upcoming shows

G2 Lab Institute 2016

Hyatt Regency Washington on Capitol Hill | Washington, DC | October 26 – 28

Leveraging the Laboratory 2016 (Mayo Clinic / Mayo Medical Laboratories)

Double Tree by Hilton – Mayo Clinic Area | Rochester, Minnesota | October 12 – 13

Join Us...

SCC has a busy “on the road” schedule where we’re showcasing our Laboratory and AP+Genetics LIS solutions during Q3 2016 and throughout the rest of 2016.

Clearwater, Florida (September 27, 2016)—SCC is pleased to announce that we are exhibiting at the following trade shows during third and fourth quarters (Q3 and Q4) 2016.

For more information, exhibit hours, or to schedule a private meeting or demonstration with one of our experts, please contact Ellie Vahman, Vice President of Sales and Marketing via e-mail:  ellie@softcomputer.com.


Starting at the end of September 2016, SCC will be at these locations around the world:


CAP16 – The Pathologists’ Meeting™

Wynn/Encore Las Vegas | Las Vegas, Nevada | September 25 – 27


Leveraging the Laboratory 2016 (Mayo Clinic / Mayo Medical Laboratories)

Double Tree by Hilton – Mayo Clinic Area | Rochester, Minnesota | October 12 – 13


ASHG 2016 Annual Meeting (American Society of Human Genetics)

Vancouver Convention Centre | Vancouver, Canada | October 19 – 21


29th Indonesian International Hospital Expo

Jakarta Convention Centre | Jakarta, Indonesia | October 19 – 22


AABB 2016 (American Association of Blood Banks Annual Meeting)

Orange County Convention Center | Orlando, Florida | October 22 – 25


G2 Lab Institute 2016

Hyatt Regency Washington on Capitol Hill | Washington, DC | October 26 – 28


CHIME16 Fall CIO Forum

JW Marriott Desert Ridge Resort | Phoenix, Arizona | November 1 – 4


HIMAA 2016 NCCH National Convention

Crown Conference Centre | Melbourne, Australia | November 8 – 10


AMP 2016 Annual Meeting (Association for Molecular Pathology)

Charlotte Convention Center | Charlotte, North Carolina | November 10 – 12


HAA 2016 Annual Scientific Meeting

Melbourne Convention and Exhibition Centre | Melbourne, Australia | November 13 – 16


This is SCC’s preliminary tradeshow schedule for Q3 and Q4 2016.  We will post additional information regarding each show as it becomes available.

You can also visit our website at http://www.softcomputer.com/news-events/events/ to see where we’ll be in 2016 so you can schedule a demonstration of SCC’s laboratory and genetics information system solutions with one of our experts.

We hope to see you when we’re on the road this year.

Client Services News

SCC Soft Computer achieves SCP certification for the eighth consecutive year


Clearwater, Florida (September 27, 2016)—SCC Soft Computer is pleased to announce that our Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the eighth consecutive year.  After an extensive audit of our Clearwater, Florida customer service / technical support center, SCC achieved certification under the SCP Support Standard.  The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry.

“As a healthcare information technology company with a strong research and development focus, SCC has been recognized in the industry for producing functionally-rich products.  Our achievement of certification against the SCP Support Standard sends a clear message that SCC is similarly committed to world-class quality support.”

~ Jesus Blasquez, Director of Client Services, SCC Soft Computer

SCP_logo.gifThe SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations.  A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes.  Certification requires annual comprehensive audits to confirm that companies consistently meet the requirements defined in the standards.

These standards include more than 100 business elements essential to delivering top quality service and support.  Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.

SCP Standards measure factors such as:

  • corporate commitment and strategy
  • customer satisfaction
  • performance metrics
  • research and development interface
  • other strategic areas of the service and support operation

The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry.  SCC’s total training and development score not only surpassed the SCP community scores, but also exceeded the industry benchmark.

  • SCC Soft Computer received a final score of 134.26, which surpassed last year’s score of 132.54.
    This is clearly beyond the industry benchmark, which was calculated as 118.97 for this year’s results.
  • This score has advanced SCC’s Client Services department in their position within the SCP-certified community.  SCC Soft Computer is currently the highest scoring organization, ranking #1 among all the companies audited over the last 12 months.

SCC Soft Computer has a commitment to world-class technical support, and we take our commitment to delivering top quality service and support very seriously.