HOME > CORPORATE UPDATES > NEWS

SCC Soft Computer named as finalist in 2015 Stevie® Awards for Sales & Customer Service

February 11, 2015

(Clearwater, Florida) – February 10, 2015 – SCC Soft Computer was named a Finalist on January 22 under three categories in the ninth annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new German Stevie Awards.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.

More than 100 members of several specialized judging committees have determined the Gold, Silver, and Bronze Stevie Award placements from among the finalists during final judging, which took place January 26 – February 4. The final results will be announced during a gala banquet on Friday, February 27 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

SCC Soft Computer was named as a finalist in the following three categories:

• The Customer Service Complaints Team of the Year category for SCC’s innovative Re-thinking Service Complaints initiative, which describes how to turn the tables on complaint handling and customer satisfaction. ‘Top Box’ analysis is used to identify components of service interactions that are of highest value to the customer. Customized presentations are used to engage various departments, evoking interest and buy-in for Customer Satisfaction throughout the company.

• The Customer Service Training Team of the Year category for their Preparing Support Individuals for Success program, in which SCC develops a concise training plan that has cut the total training time in half, with an added benefit of reduced employee turnover. A 90-day kick-start agenda includes weekly expectations that require new employees to demonstrate competency achieved at regular intervals. Managers seek out ongoing training to ensure that the momentum continues.

• The Award for Innovation in Customer Service – Computer Industries category for their Negotiation of Client Service Level Agreement project in which SCC describes the preparation and collaboration that resulted in a new Service Level Agreement with their clients in 2013 and clearly set expectations for both sides. Direct negotiations were held during the user group’s (Soft Network Users Group, or SNUG) annual conference, which resulted in a signed document. Performance against these standards was communicated to clients on a regular basis.

“The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year’s finalists and wish them well in the next phase of judging (which took place January 26 – February 4).”

“Being a finalist in the Stevie Awards serves as confirmation to everyone in Client Services that we are focusing on the right factors: the factors that improve client satisfaction and recognize the excellence our people deliver in each and every customer interaction,” said Jesus E. Blasquez, Director of Client Services, SCC Soft Computer.

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors and supporters of the ninth annual Stevie Awards for Sales & Customer Service include Biz Talk Radio and ValueSelling Associates.

About SCC Soft Computer

SCC Soft Computer is at the forefront of laboratory, genetics, outreach, and blood services information systems software development and offers full suites of laboratory and genetics information management system solutions. Since 1979, SCC has designed, developed, and delivered powerful integrated clinical information management system solutions to hospitals, large IDNs (integrated delivery networks), and laboratories.

Considered the largest LIS software production house in the world – with a global workforce of more than 1,800 professionals dedicated to LIS development – SCC has experience in accomplishing complex LIS implementations in large, multisite environments. SCC has a history of success in a wide variety of clinical laboratory environments – from commercial and public health laboratories, to university-based teaching environments, to research and clinical trials labs, and multisite health systems with both distributed and core laboratory operations. The company is committed to combining the most effective technologies, innovative designs, and production methodologies to create cost-effective solutions that enhance the productivity and competitiveness of their clients. Their robust, integrated information systems dramatically increase productivity in the laboratory enabling hospitals of all sizes to do more in less time with fewer FTEs.

###

Return to SCC News