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SCC Soft Computer Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards
June 24, 2014
SCC Soft Computer Clearwater, FL – June 24, 2014 – SCC Soft Computer (SCC) announced today that its Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard. SCC achieved certification after an extensive audit of their Clearwater, Florida customer service / technical support center. The SCP Standards quantify the effectiveness of customer service based upon a stringent set of performance standards and represents best practices in the industry.
“As a healthcare information technology company with a strong Research and Development focus, SCC has been recognized in the industry for producing functionally-rich products,” states Jesus Blasquez, Director of Client Services, SCC Soft Computer. “Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“By passing the rigorous requirements necessary to achieve SCP Certification, SCC Soft Computer has made it clear they are committed to delivering world-class support to their customers,” said Gordy Stauffer, SCP Auditor. “During the SCP audit, SCC Soft Computer demonstrated a clear commitment to customer satisfaction and continuous improvement.”
SCC Soft Computer joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including McKesson Corporation, Halliburton Landmark, Teradata, LGM Financial Services and Wind River, among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com
About SCC Soft Computer
SCC Soft Computer is at the forefront of laboratory, genetics, outreach, and blood services information systems software development and offers full suites of Web-enabled laboratory and genetics information system solutions. Since 1979, SCC has designed, developed, and delivered powerful integrated clinical information management system solutions to hospitals, large IDNs and laboratories.
Considered the largest LIS software production house in the world – with a workforce of over 1,700 professionals dedicated to LIS development – SCC has experience in accomplishing complex LIS implementations in large, multisite environments. SCC’s flagship product, SoftLab®, has been recognized as the market standard for its robust functionality and ease of instrument interfacing, including robotics.
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