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Client Services & Technical Support

As a healthcare information technology company with a strong research and development focus, SCC is recognized in the industry for producing functionally rich products. After an extensive audit of the company's Clearwater, Florida customer service / technical support center, SCC's Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standards. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represents best practices in the industry. This certification sends a clear message to SCC's clients that the company is committed to world-class quality support.

The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires annual comprehensive audits to confirm that companies consistently meet the requirements defined in the standards.

In terms of a quality pyramid, SCP Certification can be compared as a step above ISO9000 and just short of Six-Sigma quality standards. The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence. Achieving SCP certification places SCC Soft Computer alongside other prominent technology companies that have achieved the prestigious and sought-after SCP certification.