SoftExpress^®

The business of outreach management in healthcare organizations has become increasingly competitive. SCC’s SoftExpress empowers laboratories with a user-friendly and sophisticated tool for overall courier tracking, and order and supply delivery. This software ultimately promotes time and cost-savings in facilities’ overall operations by enabling managers to plan, document, monitor, and manage the movement of supplies and materials.

Even the most complex customer requests can be easily processed by this comprehensive software solution, powered by SCC’s workflow engine. SoftExpress includes features and functionality that help product and service providers maintain tight control over the processes of Customer Relations Management (CRM), Courier Tracking, Data Quality and Inventory Management, Scheduling, and Fleet management.

These features include:

• Auto routing and dispatch of service requests from nearly all communications sources
• CRM and documentation of all incoming and outgoing calls
• Customer Service documentation and workflow management to ensure problem/complaint follow-up
• User-defined processing protocols
• Bar code technology facilitates delivery of supplies on courier route with use of PDA
• Internet allows real-time information updates

Benefits include:

• Easily classify, track, and control inventory of supplies, including auto reports for shortages
• Gain enterprise-wide visibility and control of inventory and transactions across multi-location facilities
• Track supply levels for quick an efficient reordering information
• Ability to keep track of each courier or phlebotomist on the route, if desired
• Efficient online, while on-route updates from PDA
• User-defined report templates for managers and supervisors