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SCC Soft Computer (SCC) earns certification under the prestigious Service Capability & Performance (SCP) Standards

August 8, 2017

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Certification recognizes SCC Soft Computer for delivering top quality support

Clearwater, Florida -  August 8, 2017 –  SCC Soft Computer (SCC) announced today that its Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.  SCC achieved certification under the SCP Support Standard after an extensive audit of their Clearwater, Florida customer service / technical support center.  The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry.

As a healthcare information technology company with a strong Research and Development focus, SCC has been recognized in the industry for producing functionally-rich products,” observes Jesus Blasquez, Director of Client Services, SCC Soft Computer.  “Achieving this certification sends a clear message to our clients that the company is similarly committed to world-class quality support.

Gilbert Hakim, SCC’s chief executive officer, added, “SCC’s goal is to continue to supply innovative technologies to meet the diverse needs and strictest demands of each of our clients.  As the company moves forward in the development of new technology, particularly in the areas of genetics information systems, customer service and satisfaction remain key to our ability to stay at the forefront of this increasingly competitive market.

The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations.  Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels, and establish a framework for continuous improvement.  Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.

The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies.  “SCC Soft Computer can be proud to be placed among industry leading service providers through their attainment of certification under the SCP Standards.

The Service Strategies inspector who performed this year’s audit had this to say about the SCC Soft Computer Client Services department:

The SCC Soft Computer Client Services (CS) department demonstrated outstanding performance relative to the stringent requirements defined by the SCP Support Standard.  The organization has excellent management and support teams that are providing customers an outstanding level of service.

The SCC CS department clearly demonstrated a commitment to quality that was evident during the 2017 audit under the SCP Support Standard.  Therefore, by meeting or exceeding the requirements specified for each element defined in the standard, the SCC CS department will continue to improve the efficiency and effectiveness of the operation, while maintaining high customer satisfaction levels.

The SCC CS department has processes and procedures in place that ensure all customer interactions are of a high quality, meet the client requirements, and drive retention and loyalty.  Participation in the SCP Standards program, together with the focus on continuous improvement, clearly demonstrates the organization’s commitment to quality.

The SCC CS team has sophisticated training programs in place and is committed to investing in the ongoing development of the support analysts.

Employee retention levels are high and numerous processes are in place to ensure the SCC CS group is an attractive place to work and develop individual careers.

 

SCC Soft Computer joins the ranks of leading technology companies certified under the SCP Standards.  Currently, over two hundred service organizations around the world are using the SCP Standards to improve their business operations.  These companies include industry leaders such as Advent Software, McKesson Corporation, Schneider Electric/Invensys, FujiFilm Medical Systems, Halliburton Landmark, Teradata, and many others.

About Service Strategies Corporation

San Diego, California-based Service Strategies advances service excellence by providing training, consulting, certification, and industry standards programs that ensure delivery of world‐class customer service and support.  Thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses.  In addition, the world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success.  For more information, visit www.servicestrategies.com, call 858.674.4864 or email info@servicestrategies.com.

About SCC Soft Computer

Clearwater, Florida-based SCC Soft Computer is at the forefront of laboratory, genetics, outreach, and blood services information systems software development and offers full suites of Web-enabled laboratory and genetics information system solutions.  Since 1979, SCC has designed, developed, and delivered powerful integrated clinical information management system solutions to hospitals, large IDNs, and laboratories.

Considered the largest LIS software production house in the world – with a workforce of nearly 2,000 professionals dedicated to LIS development – SCC has experience in accomplishing complex LIS implementations in large, multisite environments.  SCC's flagship product, SoftLab®, has been recognized as the market standard for its robust functionality and ease of instrument interfacing, including robotics.  Visit http://www.softcomputer.com/ for more information.

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