Management and Administration

Don Keller
Vice President, Global Education
Marketing Manager
SNUG Conference Director

Ohio native, Don Keller, SCC Soft Computer’s Vice President of Global Education, is SCC’s Chief Learning Officer and Marketing Manager.  He holds a Masters in Education Leadership and additional training certificates from DePaul University, SCC, IBM, AIG, Microsoft, and more.  An award-winning motivational and focused leader, Don excels at leading high-performance teams to continually meet and exceed organizational learning objectives in demanding environments.  He earned his AA from Kent State University, his BS in Geography from the University of the State of New York, and his MS in Education Leadership from Hamilton University.

Don started SCC’s Educational Services department when he joined the company in February 1998.  At that time, the company offered 17 instructor-led courses to its clients and 240 employees.  Within just three years, Don created a department that currently serves nearly 1,600 internal clients and over 6,000 external clients with a training staff of 40+ worldwide.  Today, SCC offers 14,000+ courses offered to its clients and staff, including instructor-led classes, CBT, locally created HTML courses, Webinars, and training courses on CD.

The growth of SCC’s Educational Services department has been fueled by several factors, including a need for better client training and an increase in the number of employees.  The success of the department can be attributed to Don and the team he has assembled.  His vision has established SCC as an organization that recognizes the importance of training and continuing education, and values the contributions made by well-trained employees.

The improvements at SCC have not gone unnoticed.  In 2011, the EDS team proudly accepted its ninth Training Top 125 award in ten years, placing 4^th and earning its second Training Top 5 and fourth consecutive Training Top 10 — making SCC the first healthcare IT firm to achieve this feat.  In 2010, SCC won the ASTD/ISPI OPAL Awards for Excellence in Team Success and Excellence in Customer Satisfaction.  In 2009, SCC won the ASTD/ISPI OPAL Award for Excellence in Leadership Development.  In 2009, SCC placed 3^rd in the ASTD BEST Awards.  Under Don’s direction, the team continues to look for ways to improve and add value to SCC.

Don and his education and marketing teams are currently planning HITS - Healthcare Information Technology Summit, SNUG's Annual Conference at the Sheraton Sand Key Resort on Clearwater Beach. For details and registration, please visit the SNUG Web site @ www.snuginconline.org.

Jaclyn Gifford
Administrative Assistant to VP of Global Education

A native of the Commonwealth of Massachusetts, Jaclyn Gifford was born in Plymouth and moved to Florida at age 5.  She has lived in Palm Harbor ever since.

Jaclyn earned her BS in Business Administration with a focus on Management and Finance from the University of South Florida, Tampa in 2009.  She was a member of the National Honors Society and plans to return to school for her Masters degree.  With five years of diverse experience as an assistant manager in the health and beauty services industry, Jaclyn joined SCC in 2010.  She is the Administrative Assistant to Don Keller, Vice President of Global Education and Marketing Manager.  Jaclyn enjoys working with SCC’s Educational Services and Marketing teams, and is enthusiastic about working with SCC personnel and clients as she assists with coordination of the annual Soft Network Users’ Group conference (SNUG).  She looks forward to helping continuously improve the SNUG experience for all attendees with her innovative ideas.

In her spare time, Jaclyn enjoys hot yoga, pretending to be a restaurant critic, shopping, traveling to exotic places, and most importantly, after a good workout … wearing pajamas while drinking a glass of wine and watching her favorite shows on BRAVO or E!

Myra Pettis
Manager, Educational Services

A native Floridian, Myra Pettis, SCC’s Educational Service Manager, earned her BS in Medical Technology from the University of South Florida (USF), Tampa.  She completed her internship at Bayfront Medical Center (BMC) — a trauma center and teaching hospital located in St. Petersburg, Florida.  She worked for BMC for nine years in all areas of the lab, but spent the majority of her tenure in Microbiology as a special instructor for the Medical Technology interns from USF.  After leaving BMC, Myra was employed for four years at Quest Laboratory in the field of Microbiology.  She joined SCC in 1998 and was Client Education Team Lead and an LIS Trainer.  In addition to teaching SoftMic System Design I and II, SoftMicQC, and SoftTotalQC, Myra was a regular SNUG presenter for several years.  She still presents internal classes on instructional design.

As SCC’s Educational Services Manager, Myra supervises a team of laboratory professionals, multi-media specialists, and course developers responsible for developing and delivering the quality product training SCC offers to its clients and staff.  In 2008, she initiated a requirement that all SCC product trainers sit for the Certified Technical Trainer examination.  She also implemented quality and standardization for training manuals, and the “Training Metaframe,” which allows SCC personnel to teach a class at a client site without having to install a training site on the client's server.  In addition, Myra implemented a ‘cloud training’ environment that enables clients to perform training exercises through the Internet without having to be at SCC or having a special training environment installed on their servers.

Myra works closely with Don Keller, Vice President of Global Education & Development, to bring SCC's valued clients the Soft Network Users Group (SNUG) conference each year, and to secure P.AC.E.^® credits for clients who attend SNUG sessions.  Myra's "best practice" initiatives in management — including the addition of Educational Services Training week where trainers have the opportunity to fine-tune skills, the EDS “Bright Ideas” program, and “Tuesday Training Tips” — have contributed to SCC's continued ranking in Training magazine’s Training Top 125.  The goal of the “Tuesdays with Myra” training tips is to provide small nuggets of information specific to some function of the trainer’s or developer’s job.  Myra explains where she got her inspiration, “there is a wealth of information available online in articles, blogs, and whitepapers.  By utilizing these readily available resources, we can maintain a constant environment of learning.”

In her free time, Myra loves watching movies — especially action and comedy, and reading murder mysteries.

Lilliean Smith
Client Education Administrative Assistant

A native Floridian, Lilliean Smith, SCC’s Client Education Administrative Assistant, received her AS in 1990 in Business Administration with a focus on Management.

Lilliean has a diverse career background.  From 1989 to 2001, she worked as a Department Lead at Montgomery Ward Company.  She went on to become a Customer Report Administrator (Call Center) at Allstate Insurance.  She was promoted to Customer Support Administrator (Medical Billing) at Allstate Insurance, where she worked from 2002-2006.  In 2006, Lilliean joined SCC’s Educational Services team and enjoys working with our clients and employees.  Lilliean welcomes our clients who come to SCC’s corporate headquarters for product training and helps ensure that their time at SCC is comfortable.

In her spare time, Lilliean enjoys designing homes and floor plans, and dabbling with interior design on her Chief Architect Home Design program.  She is also an avid World of WarCraft player, and enjoys reading the latest mysteries and romance novels on her NOOKcolor.  Lilliean also writes poetry, some of which can be found on Poetry.com's Web site.

Martha Abell Shrader
Sr. Corporate Communications Analyst
Lead Copywriter/MarCom Specialist

A native Floridian, Martha Abell Shrader hails from Miami. She earned her BA in English with an emphasis on Creative Writing and minors in French and History from the University of South Florida (USF) in Tampa. (She attended Barry University in Miami part time on a scholarship during her senior year in high school.)

Martha honed her writing credentials over the years as a gold and platinum customer service representative with American Express, sales and marketing coordinator for Heart of Citrus Broadcasting, marketing coordinator for King Engineering Associates, special accounts manager for ABR CobraServ (now Ceridian), producer for USF’s ITFS/FEEDs program, and audio/visual technician and specialist for USF’s division of Educational Resources. She was the sole proprietor of her gourmet dog biscuit company, Shaka’s Gourmet Kitchen, for 10 years and handled all aspects of the business, including R&D, production, marketing, and sales. She is currently writing a cookbook of healthy dog biscuits and cat treats.

An active senior member of STC (Society for Technical Communication) and IEEE’s Professional Communication Society, Martha has been with SCC Soft Computer since 1999. During her tenure with SCC, she has served as Sr. Technical Communications Specialist, Technical Communications Team Lead, Technical Communications Coordinator, and Technical Communications Manager. She wrote SCC’s first GUI user manuals, was part of the team that developed SCC’s first GUI help system, and implemented a new process/workflow template for user manuals and online help. Under Martha’s direction, SCC’s Technical Communications department was recognized for excellence in end-user documentation—both online and print—with awards from the Florida Technical Communication Competition (FTCC) sponsored by the Suncoast chapter of STC.

Since 2006, Martha has reported to Don Keller, Vice President of Global Education and Marketing Manager, as SCC’s Sr. Corporate Communications Analyst for Educational Services and Lead Copywriter/MarCom Specialist for Marketing. In these positions, Martha handles all SCC corporate communications and works with the Educational Services and Marketing teams in developing templates for training assets, writing training manuals and quick reference guides, documenting and providing training on SCC communications standards, and writing all types of marketing communications—from articles in industry journals to advertising copy. Martha has also written SCC’s awards submissions since 2007, and since then SCC’s EDS has received accolades that include the following:

• Training Top 10 Hall of Fame
• 2011 Training Top 125 — ranked 4^th
• 2011 Outstanding Training Initiative Award
• 2011 Top Evaluation/Business Metrics Score
• 2010 ASTD/ISPI OPAL Award for Excellence in Team Success
• 2010 ASTD/ISPI OPAL Award for Excellence in Customer Satisfaction
• 2010 Training Top 125 — ranked 9^th
• 2010 Top Evaluation/Business Metrics Score
• 2009 ASTD BEST Award — ranked 3^rd
• 2009 Training Top 125 — ranked 3^rd
• 2009 ASTD/ISPI OPAL Award for Excellence in Leadership Development
• 2008 Training Top 125 — ranked 8^th
• 2007 Training Top 125 — ranked 14^th

In her spare time, Martha enjoys sailing, kayaking, cycling and Spinning, yoga, martial arts, butterfly gardening, hiking, beachcombing, bird watching, scuba diving and snorkeling, cooking and baking, traveling, reading and writing fiction, and zombie films.

Multimedia

Jim Nix
Instructional Designer / Multimedia Specialist

Jim Nix, SCC’s Sr. Instructional Designer and Multimedia Specialist, received his BS in Workforce Education and Development from Southern Illinois University at Carbondale.  He is a certified E-Learning Specialist and Adobe Certified specialist.

A native of the Commonwealth of Virginia, Jim served 10 years in the United States Navy, with the last four as Course Manager and Instructor for F-14 Communication, Navigation, and Weapons systems.  During his Naval service, Jim worked on the flight deck of three aircraft carriers (the U.S.S. Saratoga, the U.S.S. Independence, and the U.S.S. John F. Kennedy) and visited 12 countries and two U.S. Territories on five continents.  He has been to Masada, dipped his toe in the Dead Sea, looked over the top of the Leaning Tower of Pisa, and stood in the Queen's burial chamber inside the Great Pyramid at Giza as part of the adventure.

Jim spent three years with E.L. Hamm & Associates developing an Aviation Maintenance program for Hampton University.  Upon successful completion of the program and their general education requirements, students received an Associates degree and were qualified to take the FAA's exam to become certified Aviation Maintenance Technicians.

Jim joined SCC in 1998 as Instructional Designer.  He helped bring the SCC Educational Services department into the electronic age with CD and Web-based training, Webinars, and electronic recordkeeping for Quality System Training.  As SCC’s Lead Multimedia Specialist, Jim develops CD and Web-based training for clients and employees.  He is the administrator for SCC's Learning Management System (LMS), online testing system, and Web conferencing tools.  A key player in assuring that the annual SNUG conference runs smoothly, Jim is responsible for producing the conference program, ensuring that the necessary A/V equipment and PCs are available, providing support to presenters, as well as many other tasks that help make the conference a success each year.  Jim also teaches courses on Snagit and Camtasia to employees and SNUG attendees.

Jim is an avid Tampa Lightning fan.

Client Education

Randy Carter
LIS Trainer, SoftMic System Design I and II, SoftMic Upgrade

Born in Miami, Randy Carter is a native Floridian who grew up in Clearwater.  He graduated from St. Petersburg College’s Medical Technology program.

Randy worked in the Microbiology department at SmithKline Laboratories for over four years, at St. Joseph’s hospital in Tampa for over five years, and spent another four years in the Bone Marrow Transplant Program at the Moffitt Cancer Center.  From there, he was recruited to an oncology practice in Naples in out-patient transplants and with MedTech Laboratories.  He also has experience working in the pharmaceutical trial business.

Randy joined SCC in 2001.  He was the company’s first designated CSR for SoftMic.  Randy joined the Educational Services team three years later.  He earned a Certified Technical Trainer (CTT+) Certification in 2008.

Randy’s interests include music (he plays trumpet and keyboards) and wine.  He’s an accomplished Big Band style, Salsa, Rock, and Jazz musician and an avid wine collector.

Archie Dennis
LIS Trainer, SoftLab System Design I, SoftTotalQC System Design, SoftLab Upgrade

A native Floridian, Archie Dennis spent 25 years in the Atlanta metro area before returning to Pinellas County.

An accomplished pianist, choir director, church music director, and accompanist, Archie earned his AS in Medical Technology from Atlanta College.  He has 30 years’ experience in Medical Technology.

Prior to joining SCC’s Educational Services team as an LIS Trainer in 2008, Archie worked as a Bench Tech, a Lab Manager, a Technical Specialist in Flow Cytometry, and in Medical Lab Sales.  Archie is currently working towards his CTT+ certification.

He enjoys course facilitation and helping clients resolve issues.  Archie has been recently promoted to work with upgrade projects.

Tracy Dorgan
LIS Trainer, SoftBank, SoftDonor

A native of the Commonwealth of Virginia, Tracy Dorgan earned her BS in Medical Technology from Virginia Commonwealth University.  She is ASCP certified and is currently pursing a Technical Trainer (CTT+) certification.

During the first five years of her career, Tracy worked as a generalist, including microbiology, and as a blood banker.  She spent ten years working as a hospital Medical Technologist and was a Team Leader for Rex Blood Services, a blood bank and donor center, where she was designated as the trainer for new hires.  She has attended classes for Abbott PPC instruments, Immucor Rosys, and Ortho Summit System, and was the lead tech handling the installation and validation for these instruments.

Tracy joined SCC in 2003 and began her career with SCC as a Product Specialist.  She accepted a position in Educational Services in 2004 as SoftBank and SoftDonor LIS Trainer/Course Developer.  Since joining the Educational Services team, Tracy has developed and trained a team of SoftBank and SoftDonor consultants at ISD Ukraine, created and redesigned the SoftBank System Design class and manual to make the class more hands-on and the manual more user-friendly, and created the SoftDonor class and SoftBank Upgrade class as well as the associated manuals.  Tracy also develops Web courses and onsite training classes for SCC’s Blood Services Information Systems Suite products as needed.

Tracy utilizes highly innovative training techniques; she conducts lively and humorous training games, which are proven to increase participant learning and retention.  Her classes and training style are a client favorite.

A member of the Dance Masters Phoenix Fine Arts Dance Company, Tracy teaches at local dance schools and gyms.  She also has a part-time job as a Zumba and dance instructor.  Tracy currently lives in Richmond, Virginia with her husband and dogs.  When she’s in Florida to teach SoftBank and SoftDonor classes, Tracy leads Zumba classes at the local YMCA.

Nicholas Felts
LIS Trainer, SoftLab System Design II, LIS Administration

A multi-generational Florida native, Nicholas can trace his Florida heritage back to the early 1700s when his privateer, wrecker, fisherman, and lighthouse-keeping ancestors inhabited the Bahamas, Cayman Islands, and Florida Keys. With salt water coursing through his veins, Nick is an avid fisherman who pursues inshore and offshore species of fish — mostly from his kayak.

To support this fishing obsession, Nick obtained his BS in Medical Technology from University of Central Florida (UCF) in Orlando, which is the farthest away from the saltwater he has ever lived, or will ever live again. During this time, Nick worked for the American Red Cross of Central Florida as a CPR/First Aid Instructor, and as a Shelter Manager for the Disaster Action Team during the 2004 hurricane season when three major hurricanes ripped through Orlando (Charlie, Frances, and Jeanne). After graduation he promptly moved back to the Tampa Bay area.

Nick worked as a Medical Technologist at Cryo-Cell International for a couple years before coming to SCC in 2009 as a SoftLab Implementation/Upgrades Specialist. For over two years, SCC sent Nick and his travel rod and reel, all across North America — from the frozen tundra of Northwest Territories in Canada, to the sweltering deserts of El Paso, Texas. While relatively new to the company, Nick learned quickly and has enjoyed teaching at the 2010 and 2011 SNUG conferences. His skills as an instructor were quickly noticed by the Educational Services department, and in July 2011, Don Keller came to Nick begging him to join his division and teach the SoftLab System Design II and the LIS Administrator courses. After careful consideration of how much more fishing he could do without a hectic travel schedule, Nick accepted the position and is now an esteemed member of the EDS team.

Nick is an SCP Certified Support Professional, and winner of many local and statewide saltwater fishing tournaments, the most notable of which was the 2011 Salty Fly, where he took first place against the top Fly anglers in the state while fishing from a canoe.

Shireen Lakhan
LIS Trainer, SoftReports

Born in Trinidad, Shireen Lakhan moved to the United States in 1977 with her family and settled in New York.  She began her computer career in 1982 after winning a New York Academy of Science / National Science Foundation Award – Excellence in Computing.  This award enabled her to attend the City University of New York (CUNY), York College, while still a senior in high school.  She earned her BS in Computer Information Systems from the State University of New York (SUNY), College at Buffalo.

Shireen has more than 20 years of computer, high-tech service, support, and sales experience.  She holds over 15 computer industry certifications, including CompTIA Network + and Security +.

Prior to joining SCC, Shireen worked for one of the world’s largest IT distributors, Tech Data Corporation.  At Tech Data, she held positions as International Territory Manager for Latin America and the Caribbean, Senior Support Technician, and Systems Engineer.  As a Systems Engineer, Shireen supported many product lines, including ADTRAN, Alcatel, RSA Security, WatchGuard, and Oracle.  In her role as a Systems Engineer, she also produced Web casts and trained Computer Resellers.

Shireen joined SCC’s Educational Services team as an LIS Trainer in 2007.  She is SCC’s SoftReports instructor and courseware developer.  She also assists with ODBC and Easy Query SQL training, and other reporting needs.

Shireen is a Hospice volunteer.  In her free time, she is an avid traveler and enjoys dancing Salsa and Bachata.

Employee Education

Jack Fiery
LMS Administrator

Jack Fiery, SCC’s LMS Administrator, spent 30 years in United States Navy, specializing in Naval Aviation.  Jack earned the rank of Chief Warrant Officer, and during his naval career, he went to sea on 19 different ships — 17 of which were aircraft carriers, starting with the USS Leyte and ending with the USS Enterprise.  Among the aircraft he has worked on are CH-19E, HSS-1N, SH-3A, EP-3E, A-3, and CH-46.

Jack served during the Vietnam War and witnessed many of the historic events that occurred during the last half of the 20^th century — including the birth of Surtsey¹.  He was originally stationed at the Seaplane Base in Key West in 1957.  At that time, he could take an overnight ferry to Havana, Cuba, for a weekend stay.  During that time, Fidel Castro came to Key West as a hero after the revolution.  Jack witnessed Castro walking down the streets of Key West to the roar of the crowds.  Stationed at Naval Air Station (NAS) Key West during the Cuban Missile Crisis², Jack participated in the Cuban Blockade.  In 1970, Jack was a member of the Apollo 13 recovery team³ aboard the USS Iwo Jima⁴.  He was stationed on the island of Guam⁵ in the South Pacific for three years and rode out Super Typhoon Pamela⁶ with his wife, Gretchen.  The year before that, Jack participated in Operation Frequent Wind⁷ during which the population of Guam temporarily increased by 118,000 when refugees were transported from Vietnam before the fall of Saigon.

An interesting note about Jack:  he grew up in Miami and during one period was Al Capone’s paper boy when the former mobster resided in an estate on Miami Beach’s Palm Island.⁸

Jack earned his BS in Adult Education from Southern Illinois University at Carbondale.  Before joining SCC’s Educational Services team in 1998, he taught Basic Electronics at Tampa Technical Institute (TTI) and became Chairman of the Electronics Department.  A Certified Level Two Fire Alarm Technician, Jack developed and taught the Industrial Fire Alarm Systems course at Edward Systems Technology, and he developed and taught the FAA Ground Electronics Technician course as well.

During his tenure with SCC, Jack has worked as an Instructor and Course Developer for SCC’s EDS department.  He is currently SCC’s LMS Administrator.  In his spare time, Jack enjoying biking on the trails near his home and flying small aircraft from Peter O. Knight Airport on Davis Islands, near downtown Tampa.
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¹Formed in a volcanic eruption that lasted from 1963 until 1967, Surtsey is a volcanic island off the southern coast of Iceland.  Surtsey is now the southernmost point of Iceland.  Jack flew a National Geographic film crew over the volcano when they were covering the historical eruption for the cover story Surtsey: island born of fire, May 1965.

²The Cuban Missile Crisis was a confrontation between the Soviet Union and Cuba and the United States in October 1962, during the Cold War.  Reconnaissance and operational flights were begun October 22, 1962, in support of the blockade around Cuba.  During the crisis, Key West earned its title of “Gibraltar of the Gulf” coined a hundred years earlier by Commodore David Porter.

³The Apollo 13 spacecraft splashed down at 12:07:44 p.m., April 17, 1970.  The Apollo 13 crew (James A. Lovell Jr., commander; Fred W. Haise Jr., lunar module pilot; and John L. Swigert Jr., command module pilot) was recovered by a helicopter from the prime recovery ship, USS Iwo Jima, following splashdown and recovery operations in the South Pacific.  The story of Apollo 13 was immortalized in the 1995 film based on Jim Lovell’s book, Lost Moon.

⁴Launched 17 September 1960, the USS Iwo Jima (LPH-2) was the lead ship of her class — the first ship to be designed and built from the keel up as an amphibious assault ship.  She carried helicopters and a detachment of embarked Marines for use in the Navy's “vertical envelopment” concept of amphibious operations.  On 17 April 1970, Iwo Jima was the flagship of TaskForce 130 that waited for the Apollo 13 spaceship's astronauts after their memorable “successful failure” mission and splashdown near American Samoa.

⁵The largest and southernmost of the Mariana Islands, Guam – “Where America’s Day Begins” – is one of five U.S. territories with an established civilian government.

⁶On May 21, 1976, Super Typhoon Pamela crossed Guam with sustained winds of 190 mph.  Pamela was the strongest typhoon to hit Guam since Super Typhoon Karen in 1962.  Though Karen was much stronger, Pamela's slow crossing caused much more damage, amounting to $500 million (1976 USD, $1.7 billion 2005 USD).  Although well-executed warnings allowed for only one death in Guam, before Pamela hit Guam, ten people died in a landslide in Truk from its heavy rains.

⁷Operation Frequent Wind was the evacuation by helicopter of American civilians and at-risk Vietnamese from Saigon, South Vietnam, on 29–30 April 1975 during the last days of the Vietnam War.  More than 13,000 refugees were delivered by the USS Midway; many more were flown in using C-5s and 747s.

⁸ In 1939, Al Capone was released from the infamous US Penitentiary on Alcatraz where he had been serving time for tax evasion (his sentenced was shortened for good behavior).  Upon his release, Capone returned to his mansion near Miami Beach, where he lived until his death in 1947.

Mary Kay LaBrie
Trainer / Courseware Developer II

Mary Kay LaBrie is a professional customer service and management trainer, organizational development specialist, and course developer whose wit and interactive presentation style has been a favorite of SCC associates, overseas consultants, and our clients at SNUG since 2000.

Born outside of Pittsburgh, PA, Mary Kay earned her BS in Business Administration with a focus on Administrative Management from Robert Morris College, and an MS in Managerial Leadership from National-Louis University.  A former supervisor for a large medical practice in Tampa, she also has an extensive background in sales, customer support, and practice management system implementation.

Mary Kay is a certified web trainer, Certified Support Professional (CSP^®) trainer, certified in competency modeling, and a Qualified Administrator of the Myers-Briggs Type Indicator (MBTI^®).  Her energetic team-building style serves to improve personal awareness and puts a room full of participants in an enthusiastic frame of mind.

Mary Kay most recently completed a major corporate initiative; a partnership with Human Resources that resulted in an overhaul of SCC’s performance development process (PDP), which provided a conceptual framework for all HR applications from selection to career development.

In her spare time, she enjoys touring historical sites and she is currently writing a cookbook.

Patti Panzarella
Trainer / Courseware Developer I

A native of Long Island’s north shore in the state of New York, Patti Panzarella traveled across the U.S., making her home in seven states, eventually settling in Florida in 1992.

Patti joined SCC’s Educational Services team in 2004 with more than 20 years’ experience creating Internet content, including Web site creation, online banking tutorials and demonstrations, and online economic lessons for children in grades K-12.  Patti’s previous responsibilities also included training employees at all sites around the state on how to use the online tutorials.

In addition to training SCC’s internal employees, Patti is a multi-media specialist and courseware developer.  She demonstrates professional competence and confidence ensuring that students leave her sessions with enthusiasm about the subject matter.  She has the ability to fine-tune her courses to meet the students’ needs and course topic.

Patti’s diverse experience, training techniques, and skill set have helped her evolve into a very experienced e-learning developer and classroom trainer, which makes her an asset to SCC and the Educational Services team.  Employees look forward to participating in all classes Patti teaches.  As the instructor and coordinator for SCC’s New Hire Orientation, Patti is one of the first training professionals encountered by SCC employees when they begin their journeys with SCC Soft Computer.